Agresso Selects Nimsoft to Drive Aggressive IT Service Level Standards
Nimsoft emerges head and shoulders above other monitoring solutions for value, performance and functionality
London, UK – December 15, 2008 – Nimsoft, the “Big 4” alternative for IT performance and availability monitoring solutions, announced today that Agresso had selected Nimsoft as part of its business strategy to drive new levels of efficiency and quality of service.
Agresso, a UK-based Managed Service Provider (MSP) has deployed Nimsoft across numerous customer sites in the UK. The move lays the groundwork for Agresso to establish comprehensive service level agreements (SLAs) for IT service delivery performance over the course of 2009.
Agresso deliver business information systems to the public sector and professional services organizations which range from finance and payroll applications to specialist procurement and HR solutions. Prior to selecting Nimsoft, all the key customer applications and underlying server infrastructure was monitored through a manual process.
Not only was it a time-intensive exercise, it also prevented Agresso from actively identifying issues and managing them before they turned into quality of service problems. After a detailed evaluation process that considered a number of commercial packages, Agresso selected Nimsoft as the preferred Service Level Management software.
Agresso will use Nimsoft to initially manage 95 mission-critical business applications such as SQL Server, Citrix, Active Directory and MS IIS running across 125 servers at 10 customer sites.
“Nimsoft provides us with the platform to gather a wealth of key data and metrics regarding the servers and applications under our management. The ease with which we can deploy the Nimsoft solution coupled with its flexibility and range of features enables our Technical Services Department to quickly assess the status of any of the servers and applications under management and take the necessary corrective actions.
"These factors were the primary reasons why Agresso selected Nimsoft; it ensures we continue to deliver and exceed our customers’ expectations,” said Angie Marlow, Customer Services, Technical Services & ICT Director, Agresso Ltd.
“Delivering value is the number one priority and flexibility, performance and simplicity are key strengths that customers look for when selecting an MSP to manage their IT environment. These same traits are also important when MSPs select a performance and monitoring solution. Nimsoft is the preferred solution for a growing number of MSPs because it delivers rich functionality, is easy to use and delivers a high return on investment. In short, Nimsoft enables MSPs to enhance the quality and level of service they offer,” said Gary Read, president and CEO, Nimsoft.